Privacy Policies

East Atlanta Counseling Services, Inc.

Effective Date: November 11, 2026
Last Updated: November 11, 2026

East Atlanta Counseling Services, Inc. ("EAC," "we," "our," or "us") respects your privacy and is committed to protecting the personal information of individuals who visit our website, eastatlantacounseling.com.

This Privacy Policy explains what information we collect through our website, how we use and protect that information, and the choices you have regarding your information.

This policy applies to information collected through our website. It does not replace our separate HIPAA Notice of Privacy Practices, which governs the use and disclosure of protected health information in connection with clinical services.

1. Information We Collect

We may collect the following categories of information when you visit or interact with our website:

Information You Voluntarily Provide

When you contact us through our website, you may provide:

  • Name

  • Email address

  • Phone number

  • General information about your inquiry

  • Other information you choose to include in a message

Please do not submit confidential or sensitive health information, detailed descriptions of mental health concerns, diagnoses, or other protected health information through general website forms.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited and time spent on our website

  • Referring website or source

  • General website usage and interaction data

This information helps us understand how visitors use our website and improve its functionality.

2. How We Use Your Information

We may use information collected through our website to:

  • Respond to general inquiries and requests for information.

  • Provide information about our counseling services, clinicians, and practice.

  • Improve our website, content, and user experience.

  • Monitor website performance and functionality.

  • Maintain website security and prevent fraudulent or unauthorized activity.

  • Comply with applicable legal obligations.

We do not use general website inquiry forms as a substitute for secure clinical communication.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support website functionality and understand how visitors interact with our website.

Cookies are small data files stored on your device when you visit a website.

We may use:

  • Essential cookies: Necessary for basic website functionality and security.

  • Analytics cookies: Help us understand website traffic and visitor behavior.

  • Functional cookies: Support website features and improve your browsing experience.

  • Advertising or marketing cookies: If enabled, these may help measure or personalize advertising.

You may be presented with a cookie consent banner when visiting our website. Where applicable, you may choose to accept or reject non-essential cookies.

You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

We do not intentionally use website tracking technologies to collect or disclose confidential clinical information.

4. Third-Party Services

Our website may use third-party platforms and services to support website operations and business activities. These may include:

  • Squarespace: Our website hosting and website management platform.

  • Website analytics providers: If enabled, these services help us understand website traffic and usage. We currently do not use Google Analytics.

  • Embedded content and external links: Such as maps, videos, scheduling tools, or other third-party websites.

  • Email and communication services: Used to respond to general inquiries.

These third-party providers may collect information according to their own privacy policies and terms of service.

We encourage you to review the privacy policies of third-party services when interacting with their content or platforms.

We do not authorize third-party providers to use protected health information for purposes that are not permitted by applicable law.

5. Clinical Information and HIPAA

East Atlanta Counseling Services, Inc. provides mental health services and takes the confidentiality of client information seriously.

Information collected in connection with clinical services, including therapy records, treatment information, and other protected health information (PHI), is handled separately from general website inquiries.

Clinical information is maintained through appropriate practice systems, including our electronic health record platform, and is subject to applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

Our HIPAA Notice of Privacy Practices explains how protected health information may be used and disclosed and describes your privacy rights as a client.

Please note: Sending information through a general website contact form or ordinary email does not establish a therapist-client relationship and should not be considered a secure method of communicating clinical information.

6. How We Share Information

We do not sell personal information collected through our website.

We may share information in limited circumstances:

  • With service providers who help us operate and maintain our website and business.

  • When necessary to respond to your requests or inquiries.

  • When required by law, regulation, or legal process.

  • When necessary to protect our rights, safety, property, or the safety of others.

  • With your consent or at your direction.

We take reasonable steps to limit access to personal information to individuals and service providers who need it for legitimate business purposes.

7. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect information collected through our website.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We retain website inquiry information only as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Clinical records are subject to separate retention requirements and policies.

8. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights regarding personal information collected through our website.

These may include the right to:

  • Request information about personal information we maintain about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Withdraw consent for non-essential cookies.

  • Opt out of certain communications.

To make a privacy-related request, please contact us using the information below.

9. Children's Privacy

Our website is intended for adults seeking information about our services, including parents and caregivers seeking services for children.

We do not knowingly collect personal information directly from children under the age of 13 through our general website forms.

Parents and guardians should contact us directly with general questions about services for minors. Please do not submit sensitive information about a child through a general website inquiry form.

10. Links to Other Websites

Our website may contain links to third-party websites and resources.

We are not responsible for the privacy practices, content, or security of external websites. We encourage visitors to review the privacy policies of any third-party websites they visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business practices, technology, or applicable laws.

When changes are made, we will update the "Last Updated" date at the top of this page.

We encourage visitors to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

East Atlanta Counseling Services, Inc.
Website: https://eastatlantacounseling.com
Mailing Address:
P.O. Box 170451
Atlanta, GA 30317

For more questions, email cat@eastatlantacounseling.com or call (404) 482-2048.